Case Study: Uptime Infrastructure Monitor

TeleComputing Manages Its IT Environment with Uptime Infrastructure Monitor’s Unified IT Dashboard

Overview

TeleComputing manages IT operations on behalf of small and medium enterprises across the Nordic region. The company boasts Europe’s largest and most modern operation platform built for the small to medium sized business market, delivering everything from complete IT operations systems to individual services connected to specific requirements integrated into customers’ existing infrastructure. Founded in 1997, TeleComputing is headquartered in Asker, Norway, with branch offices throughout Norway and in Stockholm, Sweden.

Challenge

For a service provider like TeleComputing, customer satisfaction is a top priority. In 2013, as business continued to grow, TeleComputing noticed that frustrations around its server monitoring capabilities were mounting. The current solution was too complicated and functionality was ineffective, driving the team to seek out a more effective way to monitor servers, virtual machines (VMs), network devices and applications. They wanted out-of-the box simplicity to deliver faster time to value for customers.

“We were spending too much time troubleshooting feature malfunctions. We needed a solution that was easier to set up and maintain, more robust and reliable to use,” said Thomas Wollan, NOC Manager at TeleComputing.


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