IDERA customer support is right here when you need it.

All of the Support You Need at Your Convenience.

When you become an IDERA customer, our goal is to keep it that way. That's why we provide world-class, worldwide customer support. Check out all of the support options below!

IDERA Product Support

IDERA is proud to provide you with industry-leading management solutions for SQL Server and IT infrastructure performance, along with world-class, personalized technical support. Our goal is to provide you with the assistance and information you need to achieve success with IDERA's products. 24x7 worldwide customer support is available to IDERA customers that hold a current maintenance contract.

Use our Customer Support Portal to:

  • Access information about IDERA products that you have purchased
  • Search our Knowledge Base
  • Submit/track technical support cases
  • Review current product versions and release dates.

Please log in to the customer portal for your product(s) with the email addressed used at the time of purchase for the corresponding product line.

Log in to the SQL Products Customer Portal →

Log in to the Uptime Cloud Monitor Customer Portal →

Log in to the Uptime Infrastructure Monitor Customer Portal →

Log in to the Precise Application Performance Platform Portal →

Open a Support Case for ER/Studio or DB PowerStudio Products →

View Supported Versions information for DB PowerStudio and ER/Studio products.


Contact Tech Support

SQL Products

Uptime Infrastructure Monitor Formerly up.time

Precise Application Performance Platform

Uptime Cloud Monitor Formerly CopperEgg

ER/Studio or DB PowerStudio Products Formerly Embarcadero