IDERA is proud to provide you with industry-leading management solutions for SQL Server and IT infrastructure performance, along with world-class, personalized technical support. Our goal is to provide you with the assistance and information you need to achieve success with IDERA’s products. 24×7 worldwide customer support is available to IDERA customers that hold a current maintenance contract.
Use our Customer Support Portal to:
- Access information about IDERA products that you have purchased
- Search our Knowledge Base
- Submit/track technical support cases
- Review current product versions and release dates.
Please log in to the customer portal for your product(s) with the email address used at the time of purchase for the corresponding product line.
SQL Server products:
Login to the customer support portal →
View the supported versions →
ER/Studio and DB PowerStudio (formerly Embarcadero):
Login to the customer support center to create and manage support tickets →
View the supported versions →
Log in to the registered products portal to download the latest version releases →
AquaFold’s Aqua Data Studio:
Login to the customer support portal →
View the supported versions →
Webyog’s MySQL products:
Login to the customer support portal to create and manage support tickets for SQL Diagnostic Manager for MySQL →
Precise:
Login to the community portal →
Uptime Infrastructure Monitor:
Login to the support portal →
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SQL Products
Uptime Infrastructure Monitor Formerly up.time
Precise Application Performance Platform
ER/Studio or DB PowerStudio Products Formerly Embarcadero