IDERA Product Support

All of the Support You Need at Your Convenience.

When you become an IDERA customer, our goal is to keep it that way. That's why we provide world-class, worldwide customer support. Check out all of the support options below!

SQL Server Tools Supported Versions

Learn about the supported versions for SQL Server tools product releases. Click here to view Support Definitions.

Patch/Point Releases

IDERA releases patch/point builds as full-install builds for these products. When applying the latest patch/point release, it may be necessary to remove the previous version of the primary version.

For example: SQL Diagnostic Manager for SQL Server 10.2.2 is a patch/point release for SQL Diagnostic Manager for SQL Server 10.2.

Software Bundles

For software suites such as SQL Management Suite, please refer to the individual products for the supported versions.

SQL Admin Toolset

VERSION

RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
1.9.5 December 2020    
1.9.4 April 2020    
1.9.3 July 2019 July 2021  
1.9.2 November 2018 November 2020 November 2021
1.9.1 November 2016 November 2018 November 2019
1.8 November 2014 November 2016
November 2017
1.7 September 2013 September 2015
September 2016
Click here to view Support Definitions

SQL Compliance Manager

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
5.8.1 November 2020 November 2022 November 2023
5.8 July 2020 July 2022 July 2023
5.7.1 April 2020 April 2022 April 2023
5.7 February 2020 February 2022 February 2023
5.6 July 2019 July 2021 July 2022
5.5 May 2018 May 2020 May 2021
5.4.x May 2017 May 2019 May 2020
5.3.x July 2016 July 2018 July 2019
5.0 September 2015 September 2017 September 2018
Click here to view Support Definitions

SQL Defrag Manager

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
3.6 November 2020 November 2022 November 2023
3.5.1 January 2020 January 2022 January 2023
3.5 February 2018 February 2020 February 2021
3.4 September 2017 September 2019 September 2020
3.3 March 2016 March 2018 March 2019
3.2 December 2014 December 2016 December 2017
3.1 April 2012 April 2014 April 2015
3.0 August 2011 August 2013 August 2014
Click here to view Support Definitions

SQL Diagnostic Manager for SQL Server

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
11.1 June 2021    
11 March 2021    
10.6 July 2020    
10.5.1 February 2020    
10.5 November 2019 March 2020 August 2020
10.4 March 2019 March 2020 August 2020
10.3.1 September 2018 March 2020 August 2020
10.3 August 2018 March 2020 August 2020
10.2.3 March 2018 March 2019 December 2019
10.2.2 October 2017 March 2019 December 2019
10.2.1 August 2017 March 2019 December 2019
10.2 June 2017 March 2019 December 2019
10.1 October 2016 December 2017 December 2018
10.0 December 2015 December 2017 December 2018
9.1 May 2015 May 2017 May 2018
9.0 January 2015 January 2017 January 2018
Click here to view Support Definitions

SQL Diagnostic Manager for MySQL

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
8.9.3 September 2020    
8.9.2 September 2020    
8.9.1 February 2020    
8.9 December 2019    
8.8 March 2019 March 2020 August 2020
8.7 August 2018 March 2020 August 2020
Click here to view Support Definitions

SQL Doctor

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
3.7 March 2018    
3.6 April 2017 April 2019 March 2021
3.5 January 2016 January 2018 January 2019
3.1 January 2014 January 2016 January 2017
Click here to view Support Definitions

SQL Enterprise Job Manager

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
2.3 July 2021
2.2.1 April 2020 April 2022 April 2023
2.2 July 2018 July 2021 July 2022
2.1 November 2016 November 2018 November 2019
2.0 September 2015 September 2017 September 2018
Click here to view Support Definitions

SQL Inventory Manager

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
2.6.2 March 2021    
2.6.1 May 2020    
2.6 March 2020    
2.5 November 2018    
2.4 July 2017 July 2019  
2.3.x September 2016 September 2018 September 2019
2.2 April 2016 April 2018 April 2019
2.0 September 2015 September 2017 September 2018
Click here to view Support Definitions

SQL Query Tuner for SQL Server

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
17.1.1 January 2021    
17.1 October 2020    
17.0.4 August 2019 March 2020 August 2020
17.0.3 March 2019 March 2020 August 2020
17.0.1 August 2018 March 2020 August 2020
Click here to view Support Definitions

SQL Safe Backup

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
8.7.1 June 2021 June 2023 June 2024
8.7 November 2020 November 2022 November 2023
8.6.1 March 2020 March 2022 March 2023
8.6 December 2019 December 2021 December 2022
8.5.2 August 2019 August 2021 August 2022
8.5.1 September 2018 September 2020 September 2021
8.5 March 2018 March 2020 March 2021
8.4.x* March 2017 March 2019 March 2020
8.3 July 2016 July 2018 July 2019
8.2 March 2016 March 2018 March 2019
8.0 June 2015 June 2017 June 2018
Click here to view Support Definitions

SQL Secure

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
3.4.1 March 2021 March 2023 March 2024
3.4 October 2020 October 2022 October 2023
3.3.2 June 2020 June 2022 June 2023
3.3.1 November 2019 November 2021 November 2022
3.3 May 2019 May 2021 May 2022
3.2 August 2018 August 2020 August 2021
3.1 May 2017 May 2019 May 2020
3.0 September 2016 September 2018 September 2019
2.9 April 2016 April 2018 April 2019
Click here to view Support Definitions

SQL Workload Analysis for SQL Server

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
1.6.7 May 2020            
1.6.6 September 2019            
1.6.5 April 2019            
1.6.4 July 2018              
1.6.2 October 2017 October 2019      
1.6.1 September 2017 September 2019      
1.5 September 2016 September 2018 September 2019
Click here to view Support Definitions

SQL Virtual Database (VDB)*

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
2.1.x March 2014        March 2017          March 2018      
Click here to view Support Definitions

* SQL Virtual Database is no longer available as a stand-alone solution. The VDB functionality was incorporated into IDERA SQL Safe Backup v8.4.

Products will be supported for at least 2 years after release. Includes access to IDERA’s customer support website with online resources such as an extensive knowledge-base, product documentation, technical support via phone and online case tracking, software downloads, end of life, and product alerts. Service Packs, patches, and hotfixes are delivered for the most recent fully supported version of software. Licensee may have to upgrade to the latest generally available release in order to receive the above resolution mechanisms. Please note, the foregoing is a general representation of IDERA’s support terms and is to be used only for informational purposes.

Support Definitions:

Level of
Support
Description: These definitions apply to both Technical Support and Licensing Support Cases. Customers must have a current product support and maintenance contract to be eligible for support.
Active
Support
Technical Support will open cases and assist customers with issues. Technical Support will engage R&D as needed to provide resolution of issue. Bugs identified for this version will be scheduled for a fix in a future version.
Limited
Support
Technical Support will open cases and assist customer with issues. To receive corrections to software, customers will need to upgrade to a later version. Technical Support will make every effort to assist customers with this version, but customer may be required to upgrade to resolve issues.
End of
Life
Technical Support and Licensing Support are not available for these versions.
 
 

Contact Tech Support

SQL Products

Uptime Infrastructure Monitor Formerly up.time

Precise Application Performance Platform

ER/Studio or DB PowerStudio Products Formerly Embarcadero


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