IDERA customer support is right here when you need it.

All of the Support You Need at Your Convenience.

When you become an IDERA customer, our goal is to keep it that way. That's why we provide world-class, worldwide customer support. Check out all of the support options below!

SQL Tools Supported Versions

Learn about the supported versions for SQL tools product releases. Click here to view Support Definitions.

Patch/Point Releases

IDERA releases patch/point builds as full-install builds for these products. When applying the latest patch/point release, it is necessary to remove the previous version of the primary version.

For example: SQL Diagnostic Manager 10.2.2 is a patch/point release for SQL Diagnostic Manager 10.2.

Software Bundles

For software suites such as SQL Management Suite, please refer to the individual products for the supported versions.

SQL Admin Toolset

VERSION

RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
1.9.x November 2016    
1.8 November 2014 November 2016
November 2017
1.7 September 2013 September 2015
September 2016
Click here to view Support Definitions

SQL BI Manager

VERSION

RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
2.2 February 2017                               
                        
2.1 March 2016    
Click here to view Support Definitions

SQL Comparison Toolset

VERSION

RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
7.1.x January 2017                                                   
7.1 September 2016

7.0 August 2016

Click here to view Support Definitions

SQL Compliance Manager

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
5.4.x May 2017    
5.3.x July 2016    
5.0 September 2015 September 2016 September 2018
Click here to view Support Definitions

SQL Defrag Manager

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
3.4 September 2017    
3.3 March 2016    
3.2 December 2014 December 2016 December 2017
3.1 April 2012 April 2014 April 2015
3.0 August 2011 August 2013 August 2014
Click here to view Support Definitions

SQL Diagnostic Manager

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
10.2.x June 2017    
10.1 October 2016    
10.0 December 2015 December 2017 December 2018
9.1 May 2015 May 2017 May 2018
9.0 January 2015 January 2017 January 2018
Click here to view Support Definitions

SQL Doctor

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
3.6 April 2017    
3.5 January 2016    
3.1 January 2014 January 2016
January 2017
Click here to view Support Definitions

SQL Enterprise Job Manager

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
2.1 November 2016    
2.0 September 2015 September 2017 September 2018
Click here to view Support Definitions

SQL Inventory Manager

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
2.4 July 2017    
2.3.x September 2016    
2.2 April 2016    
2.0 September 2015 September 2017 September 2018
Click here to view Support Definitions

SQL Safe

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
8.4.x* March 2017                                                        
8.3 July 2016    
8.2 March 2016    
8.0 June 2015 June 2017 June 2018
Click here to view Support Definitions

SQL Secure

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
3.1 May 2017                                                  
3.0 September 2016    
2.9 April 2016    
Click here to view Support Definitions

SQL Workload Analysis

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
1.6.x September 2017                                                  
1.5 September 2016    
Click here to view Support Definitions

SQL Virtual Database (VDB)*

VERSION
RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
2.1.x March 2014        March 2017          March 2018      
Click here to view Support Definitions

* SQL Virtual Database in no longer available as a stand-alone solution. The VDB funtionality was incorporated into IDERA SQL Safe Backup v8.4.

Products will be supported for at least 2 years after release. Includes access to IDERA’s customer support website with online resources such as an extensive knowledge-base, product documentation, technical support via phone and online case tracking, software downloads, end of life, and product alerts. Service Packs, patches, and hotfixes are delivered for the most recent fully supported version of software. Licensee may have to upgrade to the latest generally available release in order to receive the above resolution mechanisms. Please note, the foregoing is a general representation of IDERA’s support terms and is to be used only for informational purposes.

Support Definitions:

Level of
Support
Description: These definitions apply to both Technical Support and Licensing Support Cases. Customers must have a current product support and maintenance contract to be eligible for support.
Active
Support
Technical Support will open cases and assist customers with issues. Technical Support will engage R&D as needed to provide resolution of issue. Bugs identified for this version will be scheduled for a fix in a future version.
Limited
Support
Technical Support will open cases and assist customer with issues. To receive corrections to software, customers will need to upgrade to a later version. Technical Support will make every effort to assist customers with this version, but customer may be required to upgrade to resolve issues.
End of
Life
Technical Support and Licensing Support are not available for these versions.
 
 

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SQL Products

Uptime Infrastructure Monitor Formerly up.time

Precise Application Performance Platform

Uptime Cloud Monitor Formerly CopperEgg

ER/Studio or DB PowerStudio Products Formerly Embarcadero