All of the support you need...
at your convenience.

IDERA customer support is right here when you need it.

When you become an IDERA customer, our goal is to keep it that way.
That’s why we provide world-class, worldwide customer support.

Check out all of the support options below!

Support Plans for IDERA Customers

IDERA's three support packages offer our customers options, flexibility and more
support than ever. Read below to learn more, or contact us to discover how we
can best fit the needs of your business.

Platinum Support Package

All the benefits included in Gold and Basic packages, plus:
Product Environment Reviews A virtual review of Idera product configurations and usage, followed up with a written summary of areas for improvement or are at risk (up to four annually)
Custom & Individual Support Services Idera product best practices, migration assistance, upgrade assistance, and installations that are guaranteed to be scheduled within two days of service request up to eight annually)
Priority service through an exclusive Platinum Support phone line
Technical Account Managers during business hours

Gold Support Package
For SQL Product line only

All the benefits in Basic package, plus:
Product Environment Reviews
Up to two annually, as opposed to 4 with
the Platinum Support Package.
Custom and individual support services.
Membership to any IDERA Beta programs.
Free 6 month license of select IDERA products.

Basic Support Package

Case reporting and update access
via web-based Customer Portal
Access to our huge knowledge
center full of FAQs, How To’s, Best
Practices and Webcasts

Support Datasheets

SQL SUPPORT PLANS

Learn more about SQL support plans

Download DATABASE DEVELOPMENT SUPPORT PLANS

Learn more about Database Design & Development product support

Download PRECISE SUPPORT PLANS

Learn more about Precise Application Performance Platform support plans

Download UPTIME SUPPORT PLANS

Learn more about Uptime Infrastructure Monitor support plans

Download UPTIME PLUG-IN SUPPORT

Learn more about Plug-In support for Uptime Infrastructure Monitor

Download

All of the support you need...at your convenience.

Support Datasheets

All of the support you need...
at your convenience.