All of the support you need

At YOUR convenience

IDERA customer support is right here when you need it.

When you become an IDERA customer, our goal is to keep it that way. That’s why we provide 24x7, worldwide customer support.

Check out all of the support options below!

IDERA's three support packages offer our customers options, flexibility and more support than ever.

Platinum Support Package
  • All the benefits included in Gold and Basic packages, plus
  • Product Environment Reviews - Additional virtual reviews of IDERA product configurations and usage, followed up with a written summary of areas for improvement or are at risk.
  • Custom & Individual Support Services - Additional service hours for IDERA product best practices, migration assistance, upgrade assistance, and installations.
  • Priority service through an exclusive Platinum Support phone line
  • Technical Account Managers during business hours
Gold Support Package
  • All the benefits in Basic Package, plus:
  • Product Environment Reviews
    Up to two annually, as opposed to 4 with the Platinum Support Package.
  • Custom and individual support services.
  • Membership to any IDERA Beta programs.
  • Free 6 month license of select IDERA products.
Basic Support Package
  • 24/7 support for critical issues
  • Case reporting and update access via web-based Customer Portal
  • Access to our huge knowledge center full of FAQs, How To’s, Best Practices and Webcasts