IDERA customer support is right here when you need it.

All of the Support You Need at Your Convenience.

When you become an IDERA customer, our goal is to keep it that way. That's why we provide world-class, worldwide customer support. Check out all of the support options below!

Stay Up-to-date


Log in to the SQL Products Customer Portal →

Log in to the Uptime Infrastructure Monitor Customer Portal →

Log in to the Precise Application Performance Platform Portal →

Open a Support Case for ER/Studio or DB PowerStudio Products →

SQL Admin Toolset 1.9.1
SQL BI Manager 2.2
SQL Comparison Toolset 7.5
SQL Compliance Manager 5.4.2
SQL Defrag Manager 3.4
SQL Diagnostic Manager 10.2.2
SQL Doctor 3.6
SQL Enterprise Job Manager 2.1
SQL Inventory Manager 2.4.1
SQL Safe Backup 8.4.2
SQL Secure 3.1
SQL Workload Analysis 1.6.2
Uptime Infrastructure Monitor
Precise Application Performance Platform
Workload Analysis for SAP HANA 1.0.1
DBArtisan 17.0
DB Change Manager 17.0
DB Optimizer 17.0
Rapid SQL 17.0
ER/Studio Data Architect 17.0.2
ER/Studio Business Architect 17.0.2
ER/Studio Enterprise Team Edition 17.0.2

Contact Tech Support

SQL Products

Uptime Infrastructure Monitor Formerly up.time

Precise Application Performance Platform

Uptime Cloud Monitor Formerly CopperEgg

ER/Studio or DB PowerStudio Products Formerly Embarcadero