IDERA customer support is right here when you need it.

All of the Support You Need at Your Convenience.

When you become an IDERA customer, our goal is to keep it that way. That's why we provide world-class, worldwide customer support. Check out all of the support options below!

Database Design & Development Tools

See the supported versions of the IDERA ER/Studio and DB PowerStudio products. Click here to view Support Definitions.

Patch/Point Releases

IDERA releases patch/point builds as full-install builds for these products. When applying the latest patch/point release, it is necessary to remove the previous version of the primary version.

For example: ER/Studio Data Architect 16.0.3 is a patch/point release for Data Architect 16.0. Data Architect 16.0 must be uninstalled before the Data Architect 16.0.3 patch/point release can be installed.

Software Bundles

For software bundles such as DB PowerStudio and ER/Studio Enterprise Team editions, please refer to the individual products for the supported versions.

DBArtisan

VERSION
NUMBER
ACTIVE
SUPPORT
LIMITED
SUPPORT
SUPPORT
DISCONTINUED
16.5 (2016+) October 2016    
16.0 (2016) September 2015 October 2016  
9.7 (XE6) September 2014 September 2015  
9.6 (XE5) February 2014 September 2015 October 2016
9.5 (XE4) September 2013 February 2014 March 2015
9.2 (XE3.5) March 2013 September 2013 August 2014
9.1 (XE3) May 2012 March 2013 February 2014
9.0 (XE) June 2011 May 2012 March 2013
8.7 (XE) May 2010 June 2011 May 2012
8.6 January 2009 May 2010 June 2011
8.5 and earlier November 2007 January 2009 May 2010
Click here to view Support Definitions

DB Change Manager

VERSION
NUMBER
ACTIVE
SUPPORT
LIMITED
SUPPORT
SUPPORT
DISCONTINUED
16.5 (2016+) October 2016    
6.3.3 (2016) September 2015 October 2016  
6.3.1 (XE6) September 2014 September 2015  
6.3 (XE5) February 2014 September 2015 October 2016
6.2 (XE4) September 2013 September 2014 March 2015
6.1 (XE3.5) March 2013 September 2013 August 2014
6.0.1 (XE3) May 2012 March 2013 February 2014
6.0 (XE2) June 2011 May 2012 March 2013
5.5, 5.6 (XE) May 2010 June 2011 May 2012
5.1 July 2009 May 2010 June 2011
5.0 and earlier September 2008 July 2009 May 2010
Click here to view Support Definitions

DB Optimizer

VERSION
NUMBER
ACTIVE
SUPPORT
LIMITED
SUPPORT
SUPPORT
DISCONTINUED
16.5 (2016+) October 2016    
3.8.2 (2016) September 2015 October 2016  
3.8 (XE5, XE6) February 2014 September 2015  
3.7 (XE4) September 2013 February 2014 September 2015
3.6 (XE3.5) March 2013 September 2013 August 2014
3.5 (XE3) May 2012 March 2013 February 2014
3.0 (XE2) June 2011 May 2012 March 2013
2.5 (XE) May 2010 June 2011 May 2012
2.0 September 2009 May 2010 June 2011
1.5 and earlier March 2009 September 2009 May 2010
Click here to view Support Definitions

ER/Studio Business Architect

VERSION
NUMBER
ACTIVE
SUPPORT
LIMITED
SUPPORT
SUPPORT
DISCONTINUED
16.5 March 2017    
16.0 January 2016 March 2017  
1.7 November 2010 January 2016  
1.6 October 2009 November 2010 December 2012
1.5 October 2007 October 2009 November 2010
Click here to view Support Definitions

ER/Studio Data Architect

VERSION
NUMBER
ACTIVE
SUPPORT
LIMITED
SUPPORT
SUPPORT
DISCONTINUED
16.5 (2016+) March 2017    
16.0 (2016) January 2016 March 2017  
11.0 (XE7) April 2015 January 2016  
10.0 (XE6) September 2014 January 2016 March 2017
9.7 (XE5) February 2014 September 2014 October 2015
9.6 (XE4) September 2013 February 2014 March 2015
9.5 (XE3) December 2012 September 2013 August 2014
9.1 (XE2) September 2011 December 2012 March 2014
9.0 (XE) October 2010 September 2011 December 2012
8.5 October 2009 October 2010 September 2011
Click here to view Support Definitions

ER/Studio Team Server

VERSION
NUMBER
ACTIVE
SUPPORT
LIMITED
SUPPORT
SUPPORT
DISCONTINUED
16.5 March 2017    
16.1 January 2016 March 2017  
4.0 May 2014 January 2016  
Click here to view Support Definitions

CONNECT

VERSION
NUMBER
ACTIVE
SUPPORT
LIMITED
SUPPORT
SUPPORT
DISCONTINUED
3.0 September 2013 June 2014 December 2015
Click here to view Support Definitions

ER/Studio Portal

VERSION
NUMBER
ACTIVE
SUPPORT
LIMITED
SUPPORT
SUPPORT
DISCONTINUED
2.0 December 2012 September 2013 December 2015
1.6 November 2010 December 2012 March 2014
1.5 October 2009 November 2010 December 2012
1.1 and below April 2009 October 2009 November 2010
Click here to view Support Definitions

ER/Studio Software Architect

VERSION
NUMBER
ACTIVE
SUPPORT
LIMITED
SUPPORT
SUPPORT
DISCONTINUED
16.5 March 2017    
16.0 January 2016 March 2017  
1.1 October 2010 January 2016  
1.0 October 2009 October 2010 October 2011
Click here to view Support Definitions

ER/Studio Viewer

VERSION
NUMBER
ACTIVE
SUPPORT
LIMITED
SUPPORT
SUPPORT
DISCONTINUED
16.5 May 2017    
16.0 January 2016 May 2017  
11.0 April 2015 January 2016  
10.0 September 2014 January 2016 May 2017
9.7 February 2014 September 2014 October 2015
9.6 September 2013 February 2014 March 2015
9.5 February 2013 September 2013 August 2014
9.1 September 2011 February 2013 March 2014
9.0 November 2010 September 2011 February 2013
8.5 October 2009 November 2010 September 2011
8.0.1 and below January 2009 October 2009 November 2010
Click here to view Support Definitions

Rapid SQL

VERSION
NUMBER
ACTIVE
SUPPORT
LIMITED
SUPPORT
SUPPORT
DISCONTINUED
16.5 (2016+) October 2016    
16.0 (2016) September 2015 October 2016  
8.7 (XE6) September 2014 September 2015  
8.6 (XE5) February 2014 September 2015 October 2016
8.5 (XE4) September 2013 February 2014 March 2015
8.2 (XE3.5) March 2013 September 2013 August 2014
8.1 (XE3) May 2012 March 2013 February 2014
8.0 (XE2) June 2011 May 2012 March 2013
7.7 (XE) May 2010 June 2011 May 2012
7.6 February 2009 May 2010 June 2011
7.5 and earlier November 2007 January 2009 May 2010
Click here to view Support Definitions

Support Definitions:

Level of
Support
Description: These definitions apply to both Technical Support and Licensing Support Cases. Customers must have a current product support and maintenance contract to be eligible for support.
Active
Support
Technical Support will open cases and assist customers with issues. Technical Support will engage R&D as needed to provide resolution of issue. Bugs identified for this version will be scheduled for a fix in a future version.
Limited
Support
Technical Support will open cases and assist customer with issues. To receive corrections to software, customers will need to upgrade to a later version. Technical Support will make every effort to assist customers with this version, but customer may be required to upgrade to resolve issues.
Support
Discontinued
Technical Support and Licensing Support are not available for these versions.
 
 

Contact Tech Support

SQL Products

Uptime Infrastructure Monitor Formerly up.time

Precise Application Performance Platform

Uptime Cloud Monitor Formerly CopperEgg

ER/Studio or DB PowerStudio Products Formerly Embarcadero