Pacific Northwest Utility reduces cost and improves efficiency with IDERA

Covering a territory of over 2,200 square miles, this utility is one of the largest publicly owned utilities in the Northwest. It serves over 350,000 electric customers and about 21,000 water customers.

The Utility is headquartered in the Pacific Northwest, where it employs about 1,000 people, including approximately 150 IT staff and support. Some 800 users access a system comprised of multiple applications on several database platforms: SAP HANA, Oracle, and SQL Server.

Across its three platforms, the Utility maintains over 1,200 databases. It is important for the Utility to have the ability to change alert metrics in groups or independently, since applications behave differently and there is not a ‘one size fits all’ for database activity. The DBA team was growing frustrated by the rising costs of its existing vendor coupled with a deteriorating level of support.

Read this case study to find out how the Utility overcame their challenges with SQL Diagnostic Manager for SQL Server.