IDERA Product Support

All of the Support You Need at Your Convenience.

When you become an IDERA customer, our goal is to keep it that way. That’s why we provide world-class, worldwide customer support. Check out all of the support options below!

IDERA is proud to provide you with industry-leading management solutions for SQL Server and IT
infrastructure performance, along with world-class, personalized technical support. Our goal is to provide you with
the assistance and information you need to achieve success with IDERA’s products. 24×7 worldwide customer support is
available to IDERA customers that hold a current maintenance contract.

Use our Customer Support Portal to:

  • Access information about IDERA products that you have purchased
  • Search our Knowledge Base
  • Submit/track technical support cases
  • Review current product versions and release dates.

Please log in to the customer portal for your product(s) with the email address used at the time of purchase for the
corresponding product line.

SQL Server products:
Login to the customer support portal →
View the supported versions →

ER/Studio and DB PowerStudio (formerly Embarcadero):
Login to the customer support center to create and manage support tickets →
View the supported versions →
Log in to the registered products portal to download the latest version releases →

AquaFold’s Aqua Data Studio:
Login to the customer support portal →
View the supported versions →

Webyog’s MySQL products:
Login to customer portal for SQL Diagnostic Manager for MySQL and SQLyog →
Login to the customer support portal to create and manage support tickets for SQL Diagnostic Manager for MySQL →
Login to the customer support portal to create and manage support tickets for SQLyog →

Precise:
Login to the community portal →

Uptime Infrastructure Monitor:
Login to the support portal →

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