Whitepaper : Seven Steps to Alert Effectively

Automated alerts are essential to performance monitoring. Automated alerts enable spotting issues in infrastructures, identifying their causes, and rapidly minimizing degradation and disruption of services. Alerts draw human attention to particular systems that require observation, inspection, and intervention when metrics and other measurements facilitate observability. Automated alerts save time by removing regular manual checks of metrics. Automate alerts across as many systems as possible to respond quickly to issues and to provide better service.

This whitepaper presents seven steps to improve the effectiveness of alerts. Improve the usefulness of alerts. Prevent noisy alarms that often mask real issues. Avoid sending alerts to the wrong staff which delays responses. Add helpful context to alert messages to prevent redundant manual efforts. Setup automated remediation to avoid unnecessarily high workloads and distractions for staff.