Application and Server Management

All the support you need.

None of the clinginess.

Idera customer support is right here when you need it.

When you become an Idera customer, our goal is to keep it that way. That’s why we provide 24x7, worldwide customer support.

Check out all of the support options below!
SQL Server and SharePoint Support

Idera is proud to provide you with industry-leading management solutions for SQL Server, along with world-class, personalized technical support. Our goal is to provide you with the assistance and information you need to achieve success with Idera's products.

Effective December 2, 2013, support for all Idera SharePoint products, including existing cases with Idera Technical Support, will be transferred to Metalogix . Metalogix will handle all support activities and future releases for SharePoint products, including SharePoint Backup, SharePoint Diagnostic Manager, SharePoint Enterprise Manager, SharePoint Audit, etc.

To open a support case with Metalogix or follow up on an existing Idera support case, please visit Metalogix Support or call +1 (202) 609-9100.

24 x 7 worldwide customer support is available to Idera SQL Server product customers that hold a current maintenance contract. Use our Customer Support Portal to access information about Idera products that you have purchased, to search our Knowledge Base, to submit/track technical support cases and to review current product versions and release dates.

Please log in using your email address and password you received at the time of purchase.

Enter the Customer Portal